BUSINESS MANAGEMENT MASTERCLASS 8: Quality Assurance/Governance

• Listen, respond and improve from patient feedback and complaints

• Know applicable Standards- GDC, CQC AND Common Induction

• Embed a QA culture through continued professional development

• Review processes with PDSA audit cycles to improve outcomes

• Create Documented Operating Systems for reproducible outcomes

• Collate evidence for regulatory frameworks

Distance learning alternative or supplement:

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