BUSINESS MANAGEMENT MASTERCLASS 4: Patient Care
• Ensure outstanding service throughout the patient journey
• Build interpersonal relationships and trust with staff and patients
• Actively teach the team the secret of treatment plan acceptance
• Organise practice-wide training in communication & care pathways
• Exhibit skill in handling difficult customers, discussions & moments
• Keep services fresh to ensure referrals and repeat business
Distance learning alternative or supplement:
Dentabyte Elearning
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